Job Description

PS Health Care Assistant

The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Certified Nursing Assistants to join our Ambulatory Clinical Care operation. This position provides assistive care to patients and their families. Triage incumbents facilitate the efficient delivery of patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The Triage team works from the University Pediatric Patient Access Center in downtown Salt Lake City. Incumbents must be willing and able to commute to this location. This position is not responsible for direct patient clinical care. Primary functions include patient care coordination in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT.

The University of Utah offers a comprehensive benefits package including:

• Excellent health care coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage
• Free transit on most UTA services
• Employee discounts on a variety of products and services
• Professional development opportunities

Additional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio/terrace featuring seating and outdoor games; and a variety of food truck services.

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Responsibilities

Essential Functions:

• Triage incoming calls, support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently.
• Alert care providers to significant changes in patient conditions or other critical information.
• Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
• Collaborate with healthcare providers and division nurses to ensure timely and appropriate coordination of patient care.
• Process medication refill requests per division-specific protocol.
• Assist providers and clinical staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, travel reimbursement forms, etc.
• Deliver patient education as directed and in line with HCA / CNA training, guidelines, care process models, and clinical guidelines.
• Partner closely with other members of the medical team to provide efficient, high quality ambulatory care to patients and their families.
• Ensure strict adherence to patient privacy and confidentiality standards.
• Actively participate in customer service efforts and quality improvement initiatives.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Work Environment and Level of Frequency typically required:

• Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required:

• Nearly Continuously: Sitting, hearing, listening, talking.
• Often: Repetitive hand motion (such as typing), walking.
• Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Minimum Qualifications

Required: Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire. Current certification as a Nursing Assistant with the State of Utah, or completion of first round of clinical and current enrollment in approved nursing education program or successful completion of RN program. For those enrolled in a nursing program, incumbents have three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA. Individuals in this job code with an RN license must also have a CNA certification if they remain in it longer than three months. This position is patient-sensitive and must fulfill all associated requirements.

We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Preferences:

• Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Ability to navigate customer electronic medical record (EMR) software.
• Strong typing and data entry skills with accuracy and speed.
• Familiarity with email and online communication platforms (e.g., Slack, Teams, Zoom).
• Experience handling multi-line phone systems and directing calls professionally.
• Excellent verbal communication and customer service etiquette over the phone.
• Ability to troubleshoot basic technical issues and assist in problem-solving.
• Strong multitasking abilities: Skilled at documenting information accurately and efficiently while managing live phone conversations, ensuring real-time data entry without sacrificing call quality.
• Ability to follow structured schedules and independently manage time and priorities.

Applicants will be screened according to preferences.

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