Job Description

If youre a natural problem?solver who loves helping people and youre fluent in both French and English, we want you on our team.

Join TalentPop as a French+English Bilingual Customer Support Specialist and be the friendly, reliable support our clients and customers count on.

In this role, you wont just answer questionsyoull build relationships and make a tangible impact. Youll be the first point of contact for our customers, providing top?notch support via calls, chats, and emails. Your ability to communicate clearly and calmly in two languages will be key to helping them resolve issues and feel great about their experience.

What Youll Do

• Be a Customer Champion: Provide exceptional support, ensuring every customer interaction is a positive one.
• Resolve with Confidence: Troubleshoot issues efficiently, turning challenges into quick solutions.
• Build Connections: Use your excellent communication skills to foster strong, lasting relationships with our customers.
• Collaborate and Improve: Work closely with your team to share insights and help us continuously refine our service.

What Were Looking For

• Experience: At least one year of remote bilingual customer service experience or a similar role.
• Communication: Excellent written and verbal communication skills in both French and English.
• Tech Savvy: Familiarity with customer support platforms like Gorgias, Zendesk, or Shopify is a plus.
• Problem?Solver: You remain calm and focused, even in high?pressure situations.
• E?Commerce Know?How: Experience with e?commerce and CRM systems is a plus.

Technical Requirements

• Hardware: A personal PC or laptop with a minimum i5 processor (or equivalent).
• Internet: A stable internet connection with at least 15?Mbps upload and download speeds.

The Perks

• Work from Home: Enjoy a permanent, 100% remote position.
• Competitive Pay: We offer a great wage with annual increases.
• Time Off: Youll get paid time off to relax and recharge.
• Bonuses: Your hard work can earn you performance bonuses.
• Health: We provide a health stipend to support your well?being.

Ready to make an impact with a team that values you? Apply today and grow with TalentPop.

Seniority level

Entry level

Employment type

Full?time

Job function

Other

Industries

IT Services and IT Consulting

Job Tags

Similar Jobs