Job Description

The stated pay range is based on a national average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus-eligible.

CNO Financial Groups IT Team is hiring an Executive IT Support Consultant who is responsible for being a trusted technology advisor and hands-on support for the organizations C-level and senior leadership. The Executive IT Support Consultant must blend deep technical acumen with white-glove service, professionalism, discretion, and proactive risk mitigation.

This is your opportunity to deliver personalized solutions, strategic guidance, manage complex technical environments, and ensure the seamless use of high-end collaboration, mobility, and endpoint technologies.

As an Executive IT Support Consultant, your responsibilities will include:

• Serving as a trusted technology advisor and escalation point for C-level and senior leaders, providing white-glove support both on-site and remotely.
• Delivering advanced troubleshooting and lifecycle support for executive devices and environments, including laptops, tablets, mobile devices, home offices, and AV equipment across Windows, macOS, iOS, and Android.
• Leading the setup, optimization, and real-time support of executive meeting technologies such as Zoom Rooms, Microsoft Teams Rooms, hybrid work tools, and AV integrations.
• Providing rapid-response IT solutions for high-priority events including board meetings, earnings calls, investor presentations, and executive travel.
• Ensuring secure, high-performance environments by managing VPNs, endpoint protection, compliance settings, and coordinating with IT infrastructure and cybersecurity teams.
• Recommending and implementing technology upgrades, workflow automation, and personalized enhancements to the executive tech stack.
• Maintaining proactive support documentation, executive playbooks, and onboarding/offboarding processes while handling all sensitive data with the utmost confidentiality.

The Executive IT Support Consultant position is well-suited for you if you:

• Are proficient across multiple operating systems and platforms, including Windows, macOS, iOS, Android, and AV tools.
• Have advanced expertise with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Exchange Online) and collaboration platforms such as Zoom, Microsoft Teams, and Webex.
• Are skilled in endpoint management and IT support tools, including Microsoft Intune, BeyondTrust, SCCM, BigFix, and ITSM platforms like ServiceNow and Jira Service Desk.
• Possess strong knowledge of networking fundamentals (DNS, DHCP, VPN, VLAN, Wi-Fi optimization) and identity/access management tools (Azure AD, Okta, MFA, conditional access).
• Are proficient in scripting and automation using PowerShell, Python, or Bash to streamline processes and enhance efficiency.
• Have exceptional problem-solving and decision-making abilities, with a proven ability to resolve issues independently under pressure and in high-stakes environments.

What youll need:

• Bachelors degree in Computer science, Information Systems Technology, or equivalent professional experience.
• Minimum of 5 years of experience in supporting executive leadership in varying environments - in-office, remote and hybrid.
• Requires approximately 30% travel, including destinations across the U.S. and occasionally Mexico and the Caribbean, to support business needs.
• Provide on-call support to executives as needed, ensuring timely assistance and resolution of urgent issues outside standard business hours.
• Certifications/Licenses: CompTIA A+, Microsoft Modern Desktop Admin Associate, or equivalent

What will set you apart:

• Certifications/Licenses: Apple CSP, ITIL Foundation, CISSP or CompTIA Security +, Jamf
• Outstanding customer service orientation and communication skills, with the ability to support executive-level stakeholders and handle sensitive issues with professionalism and discretion.
• Exceptional proficiency in conveying issues, updates, and detailed reports to executive leadership with accuracy and professionalism on a consistent basis.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time-off and corporate holidays,
• Paid parental leave
• Company paid life insurance

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where youre most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office.

Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to travel approximately 30% of the time.

All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.

CNO Financial Group, Inc. (NYSE: CNO) secures the future of middle-income America. CNO provides life and health insurance, annuities, financial services and workforce benefits solutions through our family of brands, including Bankers Life, Colonial Penn, Optavise and Washington National. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.3 million policies and more than $38.3 billion in total assets. Our 3,300 associates, 4,900 exclusive agents and more than 6,500 independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of People Focused, Integrity, Customer Driven, and Excellence. We have offices in more than 220 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando and Milwaukee.

At CNO Financial Group, were always looking forwardto the security and stability we help create for our insurance brands customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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