Job Description

Title: Customer Support Representative

Location: Onsite Monday-Friday in St. Louis, MO 63141

Duration: 12 month contract + possible extensions

Required Skills & Experience

• Must go onsite 5 days/week
• Must be able to complete Missouri fingerprint check.
• Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).
• 1+ years of experience in call center or related field.
• Associates Degree or Bachelors degree
• Active listening skills and excellent communication.
• Attention to detail and organizational skills.
• Reliability.
• Data Entry experience
• Experience with Excel, Outlook and Word

Plus but not required:

• Genesys software experience.
• Experience with Salesforce or similar CRM.
• Experience with SharePoint.
• Background in childcare/health.
• Government background.
• Bilingual

Job Description

Multiple shift times available; rotating weekend shifts, call center operates between 8:00 AM – 10:00 PM Monday- Fridays, and 8:00 AM – 12:00 PM CST on Saturdays.

Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.

Utilize call center software, specifically Genesys Cloud Services, for daily tasks.

Ensure calls are handled efficiently and effectively.

• Answer basic questions about childcare based on state program training.

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