Job Description

Customer Service Representative

The people at Puffco don't just create products we build a bridge for everyone to experience the best that the plant has to offer through technology. We serve a highly engaged community in the millions unlike any other, with more added everyday.

Puffco has already produced the most awarded devices ever in our space, but for us, this is just the beginning. We're looking for uniquely excellent people to help shape the future of our industry.

Beyond products, we strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

What's The Role About:

We are seeking a dedicated and driven Customer Service Representative with strong organizational and detail-orientation skills who thrives in a fast-paced entrepreneurial environment. The Customer Service Representative will facilitate Puffco's relationship with our customers by addressing queries and complaints across various communication channels. You will fit right in if you love connecting with customers, learning about our products, and providing best-in-class customer support.

This hands-on position would suit a self-motivated, results-oriented individual who is comfortable in a casual, but fast paced, environment. You are the first person that our customers contact when they have an issue. The speed, the technical accuracy and the respect you share with the community every day is at the core of whether a prospect chooses to be a Puffco advocate. This role is extremely critical for our success as Puffco is a deeply authentic brand that aims to differentiate by the providing high quality in each customer interaction.

This role requires in occasional in office work based out of our Downtown Los Angeles HQ.

Some things you will be responsible for:

• Responding to customer inquiries in a timely manner.
• Basic product troubleshooting.
• Processing warranty requests with customer follow up.
• Provide exceptional customer service, with a passion for exceeding customer expectations.

Some qualifications and skills we need you to have:

• 2-3 years experience in customer service, customer support.
• Experience providing customer service via support ticketing platforms. Example; Zendesk, Shopify etc.
• Excellent organizational and time management skills.
• The ability to work under pressure.
• Detail oriented.
• Excellent written, verbal communication, and analytical skills.
• History of building and managing client relationships.
• Manages and self directs priorities with minimal oversight.
• Appreciation and enthusiasm for cannabis culture.

The compensation range for this role is $25.00/hr - $26.00/hr for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset.

Perks and Benefits:

• 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
• Modern friendly office in LA Center Studios with a fun casual and comfortable work environment
• Snacks, lunches, retreats, and SO much more!

EQUAL EMPLOYMENT OPPORTUNITY Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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